Joined: 28 Jan 2008
Posts: 608
Location: Somewhere in Nantucket...until I sat on a bucket...
| Posted: Mon Oct 06, 2008 1:38 am Post subject: Where Do You Come From? | |
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Is it me or does everyone get this way with new employees? Look I realize when you get someone new, they are still in the training mode of things but I get frustrated with a few that think they already know it all!
In retail, I don't mind sharing my knowledge of the company! I guess it is the teacher in me but there have been times when the new employee thinks they already know more on their first day! Sometimes I just want to shake them and say Quit with the attitude? You think you know it all! Fine, you're on your own! Has anyone experience this? |
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Joined: 20 Jan 2008
Posts: 308
| Posted: Mon Oct 06, 2008 10:42 am Post subject: | |
| Yes. I used to be the one they would use to mentor new associates. Until I got hold of a girl who kept telling me that what I was telling her was wrong. It wasn't what they told her in training. I tried to explain to her that the training is fine, but the work on the floor is the real world, which is often different. She said she was told that all she had to do was sell. She said they didn't say anything about stock work. She complained that I was too harsh, so I was no longer a mentor. | |
Joined: 03 Jan 2008
Posts: 1217
Location: ole wrap stand
| Posted: Mon Oct 06, 2008 4:31 pm Post subject: | |
EX dont feel bad..I had one that quit..and she blames ME..oh well what can I say..BUT PAST ME THE MARGARITA..make it triple please 
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Joined: 28 Jan 2008
Posts: 608
Location: Somewhere in Nantucket...until I sat on a bucket...
| Posted: Mon Oct 06, 2008 4:44 pm Post subject: | |
| Thanks. I just get frustrated with newbies who think they already know everything! After giving me attitude, I just want to let the sink when they run into a problem with a customer they can't handle! | |
Joined: 06 Jan 2008
Posts: 1957
Location: A Place Where No Thongs Are Not Allowed
| Posted: Mon Oct 06, 2008 10:43 pm Post subject: | |
| I was training a brand newbie in cosmetics...who had NEVER worked in retail before. Everything I told her, she said that she already knew. Then she proceeded to "decorate" the counter the way that she felt that it should be. Mind you, there are strict standards that the cosmetics vendors must adhear to. Finally, I just gave up. Since she already knew everything, I didn't see the point of boring her with my many years of expertise! | |
Joined: 14 Jan 2008
Posts: 730
| Posted: Tue Oct 07, 2008 4:42 am Post subject: | |
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oh yeah. we get them all the time. yes, they know it all till something trips them up (the register, usually). feeling sorry for the customer i usually jump in right about then. Afterwards, i explain what i did and why.
my experience is the ones with the MOST attitude.....NEVER LAST> NEVER. |
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Joined: 20 Jan 2008
Posts: 308
| Posted: Tue Oct 07, 2008 11:13 am Post subject: | |
| I must admit that when I first started at Rich's, I thought I knew everything. After all, I was in management at Belk. But, I was set straight the first day, because they explained to me that I couldn't do displays as I wanted to, because there was a zone-a-gram. I protested, but it was the way they did it. I found that there were things I could do on my own, but they had to be cleared by the manager. And then she would conviently forget she approved it. | |
Joined: 06 Jan 2008
Posts: 1957
Location: A Place Where No Thongs Are Not Allowed
| Posted: Tue Oct 07, 2008 5:20 pm Post subject: | |
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Those darn zone-a-grams! I had a lady come in and move everything around, and when I tried to explain to her that we have to do things according to the zone-a-gram, she said that was stupid, and she should be able to do it the way that she wants.
Okay. |
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Joined: 06 Jan 2008
Posts: 1810
Location: It's NewDepotGuy - Using Acid to open Polli's special safe!
| Posted: Fri Oct 10, 2008 3:08 am Post subject: | |
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I just love how new people always get treated better than older associates!
Get out of my way I know what I am doing! Just because your too stupid to move into management doesn't mean you can tell me what to do! Now how in the heck do you long on the dang register? What Plan-O-Gram? Price Audit? Inventory? Cycle Counts? Dressing Room? Thats what your here for! Go do it while I make sales and open credits... Wait... how do I open credits? Ummm... Take this job and shove it up your "SECURITY" |
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Joined: 12 Dec 2007
Posts: 883
| Posted: Fri Oct 10, 2008 12:35 pm Post subject: | |||
FOM, you may not realize this, but Macy's puts no value on long time associates. They are something to be "tolerated", until they quit, retire, or die, or can be offered a package. (yes Normarae, I said the word package!) There is a whole subject in the new hire program training on how to treat your co-workers who are longtimers! It is a video by Terry Lundgren himself! |
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Joined: 03 Jan 2008
Posts: 1217
Location: ole wrap stand
| Posted: Fri Oct 10, 2008 2:29 pm Post subject: | |||
Oh I had one of those..it was merchandise team member..she didnt like the colors of blankets CK put with his collect so she rearrange things to her taste in colors..omg lol..what a mess I just watch her..Told a manager about it..they told me I should of said something to her..I told that person its NOT MY JOB TITLED ITS YOURS..
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Joined: 28 Jan 2008
Posts: 608
Location: Somewhere in Nantucket...until I sat on a bucket...
| Posted: Sun Oct 12, 2008 2:50 pm Post subject: | |
| In her defense, she might have been color blind. | |
Joined: 03 Jan 2008
Posts: 1217
Location: ole wrap stand
| Posted: Mon Oct 13, 2008 2:17 am Post subject: | |
| EX ...rofl she even got in tiff with one of the regional managers of merchandise..I think..that person is a humdinger..even if she is color blind..omg | |
Joined: 09 Aug 2008
Posts: 364
| Posted: Mon Oct 13, 2008 2:40 am Post subject: | |
Last edited by hudsmarshmacys on Sat Nov 08, 2008 4:27 pm; edited 1 time in total |
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Joined: 06 Jan 2008
Posts: 1957
Location: A Place Where No Thongs Are Not Allowed
| Posted: Mon Oct 13, 2008 2:51 am Post subject: | |
| I'm customer-blind. | |
Joined: 12 Dec 2007
Posts: 883
| Posted: Mon Oct 13, 2008 7:50 am Post subject: | |
| Macy's is employee-blind. | |
Joined: 28 Jan 2008
Posts: 608
Location: Somewhere in Nantucket...until I sat on a bucket...
| Posted: Mon Oct 13, 2008 2:43 pm Post subject: | |
| I think Macy's naturally uses visual impairment to make the fine print on your employee contracts much smaller so that you really don't see that employee exploitation will be part of your job description. | |
Joined: 06 Jan 2008
Posts: 1957
Location: A Place Where No Thongs Are Not Allowed
| Posted: Thu Oct 16, 2008 10:28 pm Post subject: | |
| Today, while over in my area minding my own business, I hear a person screaming "HELP!!! HELP!!! SOMEBODY HELP ME!!!". It sounded like a person who was hurt or in danger. I go to the edge of the department and peek around the corner, only to see an old lady looking for someone to ring her up. I couldn't believe it. I just went back to what I was doing. Hopefully, she finally found someone to ring her up. I should have told her to try walking to another register instead of standing there yelling like a person that has been injured. | |
Joined: 28 Jan 2008
Posts: 608
Location: Somewhere in Nantucket...until I sat on a bucket...
| Posted: Fri Oct 17, 2008 12:14 am Post subject: | |
| You should have ignored her! That should show her how outstanding service is part the company where employees hide from customers! | |
Joined: 03 Jan 2008
Posts: 1217
Location: ole wrap stand
| Posted: Fri Oct 17, 2008 12:26 am Post subject: | |
| I would be scare shytless with a nut screaming like that..and hide under one of display beds..omg.. | |
Joined: 06 Jan 2008
Posts: 1957
Location: A Place Where No Thongs Are Not Allowed
| Posted: Fri Oct 17, 2008 12:26 am Post subject: | |
| EX, I DID ignore her! Normally, I would have gone over and helped her, or called a manager, but I was SO annoyed that she was just standing there screaming, and that I had thought that there was an emergency. | |
Joined: 09 Aug 2008
Posts: 364
| Posted: Fri Oct 17, 2008 4:16 am Post subject: | |
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Last edited by hudsmarshmacys on Sat Nov 08, 2008 4:28 pm; edited 1 time in total |
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Joined: 14 Jan 2008
Posts: 730
| Posted: Fri Oct 17, 2008 5:27 am Post subject: | |
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oh geez, the old ladies who come in screaming ? sigh. why did i think they only come into my store ??
they make themselves look like such asses...and the thing is, they don't care. they just want to get their 2 pair of socks rung up. that's all. oh, and they have 3 coupons to use. oh, and they forgot their charge card. oh, and they don't know their social security number....have to find the little wrinkled original worn soc/sec card issued to them in 1936 (gosh was soc security even "invented" yet? ). oh, but now that they found it, they don't want to give out the number. oh, ok. they will.....but now they can't seem to punch all the little numbers into the little box....at least not without dropping their cane that was hanging on the wrap stand....... sigh.....it's a BITCH gettin old.... 
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Joined: 06 Jan 2008
Posts: 1957
Location: A Place Where No Thongs Are Not Allowed
| Posted: Fri Oct 17, 2008 10:37 pm Post subject: | |
| Today I had SO many people ask me which price is the ORIGINAL price. Remember, this is my pet peeve. The sale tickets even say ORIGINAL PRICE on them!!! | |
Joined: 28 Jan 2008
Posts: 608
Location: Somewhere in Nantucket...until I sat on a bucket...
| Posted: Fri Oct 17, 2008 10:38 pm Post subject: | |||
Easy solution. Tell the register is broken on that register! Unless she wants to wait a LOOOOOOOOOOOONG time for it to process her transaction. |
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