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fortner bit
Joined: 27 Jul 2005
Posts: 1
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Posted: Wed Jul 27, 2005 5:31 am Post subject: consumer needs expo advice
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I recently made the mistake of purchasing some ceiling fans from an Expo in Atlanta. The price was competitive but after the purchase was nearly complete they informed me that I would have to pick up the fans at a distribution center about 50 minutes away. They wouldn't ship them to me, nor would they allow me to pick them up at the Expo, nor could they get the mfg. to ship them to me.
They said they'd call when the fans were in. They never did. When I called about two weeks later, they said the fans weren't in. When I called three days after that, I found out that they had arrived when they were supposed to but the Expo had lost them. After a couple of hours of phone tag, they finally located them.
I later found the same fans on Amazon from a dealer who would've shipped them to my doorstep for the same price with no shipping.
My questions: Should I even bother to complain or would that be a waste of time? How does Expo expect to compete with Internet dealers who'll ship the same merchandise that they make customers drive an hour to pick up?
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macleoud
Joined: 27 Jul 2005
Posts: 2
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Posted: Wed Jul 27, 2005 3:24 pm Post subject: EXPO problems
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I would defenately call corporate. I work/worked at EXPO before they closed. I have never heard of having to drive somewhere and pick up your product. As for getting the runaround that does not suprise me, mistakes do happen. Call the home depot consumer line and lodge a complaint.
Mac
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