Joined: 08 Jul 2003
Posts: 6305
| Posted: Mon Jul 28, 2003 12:17 am Post subject: Zero Counts WITH Merchandise And T I M E Still Must Be Taken | |
To check!.  .ON HAND-0;On floor,in stock room-AVAILABLE but now sales associate isn't.
Last edited by dictators_rule on Mon Jul 28, 2003 1:39 am; edited 1 time in total |
|
Joined: 04 Jul 2003
Posts: 321
| Posted: Mon Jul 28, 2003 12:20 am Post subject: looks | |
|
Looks like you need to go find you an MCA associate and give them a piece of your mind then.
ICKIMORE |
|
Joined: 06 Jul 2003
Posts: 933
Location: I would tell you, but than I would have to kill you!
| Posted: Mon Jul 28, 2003 12:58 am Post subject: Re: Zero Counts With Merchandise And T I M E Still Must Be T | |||
|
|||
Joined: 08 Jul 2003
Posts: 6305
| Posted: Mon Jul 28, 2003 1:45 am Post subject: clarification for ms g | |
| I continue the title of the subject into the message body. SUBJECT:Zero counts WITH merchandise and TIME Still must be Taken MESSAGE BODY;to check ,is that what you were looking for?.Or ZERO/On Hand counts not accurate for either in OR out of stocks. | |
Joined: 04 Jul 2003
Posts: 1381
| Posted: Mon Jul 28, 2003 2:07 am Post subject: | |
| dictator, I feel like telling you and your asm to go to the stockroom and find out exactly what your counts are, and bring the list to me so I can change the counts in rim for you! That's all it will take, if you can get your ism to do it. At our store (maybe not the norm) electronics and appliances each go daily to the stockrooms with a pad of paper and write down quantities, noting at the top of the paper, what the date is. This list stays by the register. As stuff sells, they make a note. Next day, same process, different people. | |
Joined: 08 Jul 2003
Posts: 270
| Posted: Mon Jul 28, 2003 2:31 am Post subject: | |
| No Hand Counts!!! is what management tells us all the time, you must rely on RIM or RTI, and we tell management who is going to take care of the pissed off customer when they come back from pacakage pick-up? we do | |
Joined: 04 Jul 2003
Posts: 1381
| Posted: Mon Jul 28, 2003 2:35 am Post subject: | |
| It seems like the responsible thing to do, to make certain you have something before you ring it up. How can management have a problem with that? | |
Joined: 04 Jul 2003
Posts: 321
| Posted: Mon Jul 28, 2003 2:37 am Post subject: question | |
|
Question, do they have a problem with you going in back to make an on hand count once per day when there is proper coverage on the salesfloor? Such as before opening or after closing? Or is it they have a problem with you going in back to make an on hand count in the middle of the business day?
ICKIMORE |
|
Joined: 04 Jul 2003
Posts: 1416
Location: Indianapolis, IN
| Posted: Mon Jul 28, 2003 2:44 am Post subject: | |
|
I, and usually most others in our department, always go back to the stockroom to verify we have what rim reports us to have - if rim says 8 or more, we feel pretty safe in selling without checking - with all the continuous changes, we are not sure what was sent back or what hasn't arrived for all the new items pictured on the kiosk - I am lucky if I can check counts on tool chests once every two weeks - it takes so much time and I am usually on the floor alone - before I can even make it back to the stockroom, I am either stopped, called back, or paged - rim is at the very least, 24 hours behind
MrsDD |
|
Joined: 04 Jul 2003
Posts: 422
Location: Woosta
| Posted: Mon Jul 28, 2003 4:02 am Post subject: | |
| in my store we have and offsight wharehouse where we keep pretty much any big items. pretty much any item that you sell in a commisioned department (except for shoes) is kept at this offsight wharehouse which is about 2 miles away. we go down and take counts a few times a week because rim is never right, no matter how many times management tries to have it fixed. | |
Joined: 11 Jul 2003
Posts: 132
Location: Midwest, IN
| Posted: Mon Jul 28, 2003 6:30 am Post subject: | |
| they try to do counts every day, but that never seems to work out, so it ends up being every other day or few days, and marked off on a sheet as the items are sold... usually works out somewhat well... unless someone forgets to mark the item down... constantly checking to make sure the items are really there. | |
Joined: 10 Jul 2003
Posts: 125
| Posted: Mon Jul 28, 2003 6:35 am Post subject: | |
| I guess the idea of maybe scrapping the whole RIM system and getting something that does not use 1980 tech and may work would be out of the question. Stupid me to think that Sears would be interested in using stuff that works. I really do think that Sears wants to go out of business sometimes because that is the only think that makes any sense. | |
Joined: 04 Jul 2003
Posts: 1381
| Posted: Mon Jul 28, 2003 3:11 pm Post subject: | |
| I understand that at target, the hand held scanners (our sncs) can scan the barcode and tell you if that item is in the stockroom. As successful as target is, I would bet their system actually works. | |
Joined: 04 Jul 2003
Posts: 211
Location: I'm free of Sears---so does it really matter??
| Posted: Mon Jul 28, 2003 3:57 pm Post subject: | |||
In all fairness, if RIM is off it is due to human errors and has nothing to do with an out-dated system. RIM is a pretty simple system, really. All it has to do is track receipts, mark-outs and sales. Any errors in counts have been caused by a human somewhere along the way. Maybe it was while loading the info for the trucks into NROS or during the actual loading of the merchandise onto the trucks. Maybe it is a simple error like ringing returns for items that never left the store. We get this happening daily in my store. I can't seem to get through to people that you can't return something that as far as the system is concerned, never left the store. There is a difference between cancel and return. It could be that since cancellations are required to be rang in the Hub and the sales people don't want to leave the floor and risk losing sales; they just ring a return/exhange instead of a cancellation and a new sale. If SCIM or HFM doesn't show that the customer ever took possesion of the merchandise and then someone rings a return on that merchandise instead of a cancellation, it screws up RIM and inventory. RIM can only be as accurate as the people who are using it. It's like the old saying, computers don't make mistakes; people do. Any computerized system is only as good and/or as accurate as the information that is fed into it by humans. |
|||
Joined: 04 Jul 2003
Posts: 1416
Location: Indianapolis, IN
| Posted: Mon Jul 28, 2003 4:38 pm Post subject: | |
|
We all have to remember that RIM doesn't deduct for theft - we have a high theft store - but since my ASM has taken the bull by the horns, we are experiencing less and less on-the-shelf theft (or should I say off-the-shelf) - we are currently trying to create exact counts for big items in the stockroom - so we can find out where the merchandise is going - because it isn't going out the front door - to this I wish to add - it isn't going out while our receiving lead is at the helm - but he isn't at the helm the entire time the store is open - there is seldom a time I ask him about this or that when he can't direct or tell me at that very moment - I would be in a world of hurt without his consistent capabilities.
MrsDD |
|
Joined: 15 Jul 2003
Posts: 57
| Posted: Mon Jul 28, 2003 10:35 pm Post subject: | |
|
Agent99, you pretty much answered your own post. Human error is a huge factor, theft is the other. Exchanges, returns, canc. not being done correctly is big. So therefore, rim will never be correct. Simple fact.
Now, to answer the other question someone posted earlier about being able to do a count or not. Our warehouse is under the auto center which is across the parking lot. The store manager does not want us going there. I have no idea why  My guess, liability. What's so funny about that is, D.20 just sold a few VLM vac's at only 9.97, because obviously they had no idea they were there for I can only guess a long time. I don't care though, I got an OK vac real cheap 
|
|
Joined: 04 Jul 2003
Posts: 321
| Posted: Tue Jul 29, 2003 1:38 am Post subject: well | |
|
Well, I kind of figured there was some extenuating circumstances as to why you were not allowed to do counts. Next time if you would be so kind, please post any extenuating circumstances that you are aware of that is involved in a local decision, because if you do not, somebody on here is going to think they will be banned from that activity in the future for no good reason.
ICKIMORE |
|
Joined: 04 Jul 2003
Posts: 211
Location: I'm free of Sears---so does it really matter??
| Posted: Wed Jul 30, 2003 1:20 am Post subject: | |
|
Actually, theft IS accounted for through RIM. At least, it is in my store. Our StoreUse Markdown Report that we get every Monday is chock full of theft markdowns. This merchandise is deducted from the RIM on hand when the store-use markdown is rang up.
If your AP Dept. and your MCA's are up on it, there is a lot of known theft. In my store everytime a piece of merchandise comes up missing or a tag is found in a dressing room; they ring it up as a "know theft" store-use markdown and it is deducted from RIM. Of course, this only applies to the items we "know" are missing. Who knows how much goes out the door that is not "known" about and is not rang up as a store-use known theft. Those items would be discrepencies in RIM. |
|