Joined: 17 Jul 2003
Posts: 6
| Posted: Thu Jul 17, 2003 2:02 am Post subject: the truth about your asset protection department | |
| I am posting this to give all sears associates a warning about what your ap department really does. Most employees think ap exists to stop shoplifters. WRONG. During my employment at Sears I was an ap associate. Our focus was on the employees. We watched and kept files on employees who were suspected of theft or did not perform at the standards that were expected of them. Management routinely used the camara system to observe behavior on the sales floor. This is against listed policy but is done anyway. When an employee was targeted to be removed from the company ap would focus efforts looking for any reason to terminate the employee for various "policy violations". Thats all for now. Feel free to post any questions about ap you might have. | |
Joined: 08 Jul 2003
Posts: 41
| Posted: Thu Jul 17, 2003 4:48 am Post subject: | |
| Safety is our focus, followed by internal theft, followed by external theft. Why is external theft last??? Same reason safety is first -- LAWSUITS!!! | |
Joined: 04 Jul 2003
Posts: 613
Location: New Frickin' Jersey
| Posted: Thu Jul 17, 2003 4:52 am Post subject: | |||
then how come you guys never have the spill kits in stock (another sears in stock problem) and refuse to give me a band-aid when i cut myself on the job? |
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Joined: 04 Jul 2003
Posts: 34
| Posted: Thu Jul 17, 2003 5:02 am Post subject: | |
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In my store just a few weeks ago an ap person was on the sales floor in brandcenteral watching a sucsepected sales person. at the very same time In in mens clothing dept,
a smash and grap theif stole $2000 worth of levi's jeans and ran outside and hopped in a waiting car and got away. If it was not for a good samarition customer we would not have gotten the licence plate number to report to the police. In my store 60% of the time is to look for associate "problems"! Our brand centeral manager will sit back there for hours at a time to look at the sales crew. All the while ignoring the pages on the inter-com for his assiatance. This is very very wrong in my view. O.K. Hoffmanites now is the time to tell us why are the managers told to spy in the sales crew? |
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Joined: 04 Jul 2003
Posts: 613
Location: New Frickin' Jersey
| Posted: Thu Jul 17, 2003 5:04 am Post subject: | |
| remember, sahib, WE are the problem...that what this stores own sales thing is all about...when sears goes belly up, which it definitely will, they will blame the sales associates! | |
Joined: 04 Jul 2003
Posts: 477
| Posted: Thu Jul 17, 2003 5:06 am Post subject: | |
| Look really its internal controls. We as associates are told to watch the customers, ap is being told to watch the associates. So someone is always watching someone basically, but the i might ask who is supposed to be watching Ap:)? | |
Joined: 04 Jul 2003
Posts: 613
Location: New Frickin' Jersey
| Posted: Thu Jul 17, 2003 5:10 am Post subject: | |||
traditionally at my store, ap has been the biggest bunch of crooks we have ever had...they are BAD |
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Joined: 04 Jul 2003
Posts: 477
| Posted: Thu Jul 17, 2003 5:13 am Post subject: | |
| Well if that is true it can be due to system abuse. If ap ultimately has the final say on who is doing what and if there is knowone to watch them, then we can have a conflict of intrest. | |
Joined: 05 Jul 2003
Posts: 1522
Location: chicagoland by the big guys
| Posted: Thu Jul 17, 2003 12:48 pm Post subject: | |
| Our AP iis the biggest joke, I think they are just want to be cops. They are more worried about where you park, or what door you go out. I think it is pretty safe to say that when you have long term employees that they are not the ones that will rip you off, they just like to harass. During the remodel there was so much danger on the floors that it was unreal you tell them to cone off an area that you almost seen a kid get hurt in or something they look at you like they do not understand English | |
Joined: 11 Jul 2003
Posts: 13
| Posted: Thu Jul 17, 2003 4:49 pm Post subject: | |
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How many of the new AP staff that have been brought on in our store are Certified??? NONE. They make stops and harass people and they, by policy, should not be allowed to. Plus, our AP staff chases people off premises...like down in the mall, and have gotten into numerous fights all of which were instigated by our people. Sounds legal, doesn't it..???
SB |
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Joined: 17 Jul 2003
Posts: 6
| Posted: Thu Jul 17, 2003 5:51 pm Post subject: focus on safety--------ha | |
| At our store we were not given time to take care of safety needs. It is always possible apguy works in a store where the management are not corrupt. At my old store the om was so bad he ran off all the ethical ap associates so he could run the ap office the way he wanted it to be run. I even made calls to the ethics line along with several other associates. After we were told these calls were confidential the gm of my store was given a copy of the calls and several of these employees were dismissed shortly thereafter. Policy only stops those who cannot control the policy enforcers. | |
Joined: 10 Jul 2003
Posts: 125
| Posted: Thu Jul 17, 2003 5:58 pm Post subject: | |||
No, that is not true. Sears will say that we ASKED to go out of business and that they were looking out for us by doing what WE wanted. |
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Joined: 06 Jul 2003
Posts: 933
Location: I would tell you, but than I would have to kill you!
| Posted: Thu Jul 17, 2003 8:09 pm Post subject: | |
| Hmm. I would say yes in my store, Ap does focus on the associate,only because they have been given reason to. Not to mention we seem to make a practice of hiring crooks. Mgmt. in my store does not watch the cameras, heck most of the time Ap is doing hub duty to even watch the cameras. | |
Joined: 10 Jul 2003
Posts: 89
Location: Texas
| Posted: Thu Jul 17, 2003 8:56 pm Post subject: | |||
Hey, if a crook is a warm body, then I know Sears will hire them. When I walked into Sears looking for a job, they hired me on the spot. No reference checks, no criminal background check and I don't even remember a drug test. Just a short interview by a BC manager that told me what I honestly think he thought was the truth, but then he was later terminated because his mother was ill and he needed to take some time off. My recent hiring by one of Sears competitors involved 2 interviews, one with the store manager, reference checks, drug testing and a criminal background check. I am happy to report I passed it all but as far as Sears was concerned, I could have been Charles Manson. |
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Joined: 04 Jul 2003
Posts: 517
| Posted: Thu Jul 17, 2003 10:28 pm Post subject: | |
Amen Brother..Manson would have been in good company in the executive suite. GFG 
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Joined: 07 Jul 2003
Posts: 1037
Location: Formerly 3333
| Posted: Thu Jul 17, 2003 10:45 pm Post subject: | |
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Sahib.... I have no idea why that BC Manager would sit back there for hours on end. It's certainly not any direction from Hoffman.... or anywhere else, for that matter.
If the BC Manager wants to improve the actions and results of his salesforce, he should be out on the floor with them.... helping, listening, suggesting, and coaching them. "Footie" |
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Joined: 06 Jul 2003
Posts: 933
Location: I would tell you, but than I would have to kill you!
| Posted: Thu Jul 17, 2003 11:59 pm Post subject: | |
| See the word is out if you want to steal and get away with it work at sears. | |
Joined: 08 Jul 2003
Posts: 41
| Posted: Sat Jul 19, 2003 3:47 am Post subject: | |
| It is company policy that AP associates are the only ones allowed to view CCTV. It is also policy that CCTV cannot be used to observe performance issues. | |
Joined: 17 Jul 2003
Posts: 6
| Posted: Sat Jul 19, 2003 12:14 pm Post subject: | |||
Belive me I know the policy but that dosent matter when your om routinely breaks any policy he wants. I tried to stand up to him for policy violations and I am no longer there. I had all intentions of making a career at sears. But i guess all it takes is a couple of idiots to destroy a good thing. Trust me apguy if your store gets a manager like this all the rules are gone. |
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Joined: 06 Jul 2003
Posts: 933
Location: I would tell you, but than I would have to kill you!
| Posted: Sat Jul 19, 2003 12:20 pm Post subject: | |||
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Joined: 11 Jul 2003
Posts: 13
| Posted: Sat Jul 19, 2003 4:55 pm Post subject: | |
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With all of the AP turnover in our store, hub personel were doing overs & shorts for a while because nobody in AP had a clue what was going on.
Do cash room visitors need to be doing overs & shorts??? I doubt it. SB |
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Joined: 05 Jul 2003
Posts: 39
| Posted: Sat Jul 19, 2003 5:56 pm Post subject: | |
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I worked on the sales floor for 4 years and got along great with everyone but whats really said is I transfered to AP and now I am treated like I'm some snitch and always getting that comment "You all watch us more then the customers".
The only time I was ever told to watch an associate is when They show on a report ringing under there number or at a time a register has alot of shortage. As far as who's watching AP well thats the chance you take with any position. And if your not doing anything wrong then why worry about what we are doing. We risk our ass every stop we make for the little money we make. Just because your store has problems with AP dont group us all together as bad apples.... As for Scobay I think your just pissed off at something that happened with you and this is some way to trash Sears and AP.. I think there is more to his story .. |
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Joined: 08 Jul 2003
Posts: 41
| Posted: Sun Jul 20, 2003 5:13 am Post subject: | |
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SB,
You're right, those who are in the Cash Office have no business doing overs and shorts! In fact, NO AP associate is allowed in the cash office! Sears AP, It's sad you go through that with your fellow associates. I was on the salesfloor for years before moving to AP. I got along great with everyone. Now that I'm in AP, I STILL get along great with everyone!!! The associates of my store respect me because they know I WILL go up to bat for them since I have been on both sides of the fence. No one gets harrassed for legitimate transactions that pop up on POSFAT at my store. This is because I investigate them before the associate is ever called down. I beleive that ALL AP associates should have floor experience before entering the department so that they know what the hell they're analyzing! God Bless my co-workers, but they are clueless when it comes to even operating the register. |
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Joined: 11 Jul 2003
Posts: 132
Location: Midwest, IN
| Posted: Sun Jul 20, 2003 5:24 am Post subject: | |
| As far as AP in the store goes, one of them seems extreemly nice to everyone (i think had worked on the floor before becoming AP from what others had said) and then there is one other who all i see him do is stand around and just put his arms up on racks and stare at people. Including employees. I know AP is out to protect the store, but i see him just go and conversate with other employees, hardley seems like he is doing anything, unless there is something i don't know, then i would therfore be wrong. | |
Joined: 17 Jul 2003
Posts: 6
| Posted: Sun Jul 20, 2003 4:22 pm Post subject: | |||
apguy, I too worked on the salesfloor for sometime before going to ap. I made it very clear to all the floor associates that I would always be fair but if they did wrong I would bust them without a second thought. Theyre are some great ap agents in the company and the store I worked at was the perfect example of that. We did all the tasks required of us well. Then the management changed and all our hard work was rewarded by each of us being removed from our ap positions. Your right I am pissed. You would be too if you worked your ass off and just got kicked in the teeth for it. I really hope this never happens to you but dont count on it. |
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