Joined: 06 Jul 2003
Posts: 56
Location: Canada
| Posted: Tue Jul 08, 2003 9:12 pm Post subject: Godd reading | |
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[url] http://cnews.canoe.ca/CNEWS/Canada/2003/04/11/62117-cp.html
Read on ,You will see why sales are down[/url] |
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Joined: 04 Jul 2003
Posts: 517
| Posted: Wed Jul 09, 2003 12:45 am Post subject: | |
Unfreekin Believable article. Why am I not surprised. GFG  c
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Joined: 04 Jul 2003
Posts: 1337
Location: The Collective
| Posted: Wed Jul 09, 2003 2:02 am Post subject: | |
| Tell Automan to come and read this article....the he can tell us how SAC is saving Sears. | |
Joined: 06 Jul 2003
Posts: 933
Location: I would tell you, but than I would have to kill you!
| Posted: Thu Jul 10, 2003 1:42 am Post subject: | |
| OUCH! | |
Joined: 04 Jul 2003
Posts: 211
Location: I'm free of Sears---so does it really matter??
| Posted: Thu Jul 10, 2003 10:26 pm Post subject: | |
Wow 
Maybe these guys got thier training on how to repair cars from e-learning !! Yeah, that explains it. 
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Joined: 05 Jul 2003
Posts: 99
Location: New England
| Posted: Thu Jul 10, 2003 10:32 pm Post subject: | |
| After my own experiences with SAC, I am NOT surprised that this crap is still going on. We don't have much of a chance at saving this company if these practices continue. | |
Joined: 04 Jul 2003
Posts: 211
Location: I'm free of Sears---so does it really matter??
| Posted: Thu Jul 10, 2003 10:47 pm Post subject: | |
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What I would really like to know is WHY did this happen? WHY are the Sears shops the ones doing the most unnecessary repairs and the shoddy work?
Have the mechanics been told to do these things by Sears, ie: Management? Have they been told to replace perfectly good parts and to damage others in hopes of return business, or do we just have highly incompetant mechanics? What is the real reason why these incidents are occuring? and since they are happening at nearly all of the Sears Auto Centers, that makes me believe it is not accidental. Can anyone out there who works at a SAC answer these questions for me? Are your managers telling you to do this? |
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Joined: 04 Jul 2003
Posts: 933
Location: roaming...
| Posted: Thu Jul 10, 2003 10:49 pm Post subject: | |
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The thing that amazes me is that there is a 20/20, or a 60-Minutes, or Dateline, or some other exposé about "those cheating garages" every single year!!! What are these people thinking?!
Amazing! |
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Joined: 04 Jul 2003
Posts: 130
Location: Florida
| Posted: Fri Jul 11, 2003 3:04 am Post subject: | |
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K,
You are so right!!! I can't believe anyone still go to our SAC's after all the bad press we had for so many years.!!! JL |
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Joined: 06 Jul 2003
Posts: 933
Location: I would tell you, but than I would have to kill you!
| Posted: Sat Jul 12, 2003 4:23 pm Post subject: | |||
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Joined: 04 Jul 2003
Posts: 72
Location: Ohio
| Posted: Sat Jul 12, 2003 6:34 pm Post subject: | |||
I'm a mechanic for SAC and I have never been asked by a manager to do anything like that. I have been encouraged by former District Managers to do alignments without doing other necessary repairs, i.e. ball joints , tie rod ends, etc. because the customer either couldn't afford to do all repairs or wasn't there to authorize it. Those DMs have since moved on and the jury is still out on the present DM. The reasoning is that if we don't do the work , someone else will. It's kinda like drugs when it comes to doing unethical , illegal, oe unsafe repairs...."JUST SAY NO ! " That is up to the individual mechanic to refuse to do unethical work. That said, SAC is like everything else in life....in any group of people ,you have some who are just plain dishonest. And you never hear about the money a customer is saved by the mechanic who says" Your brakes are within manufacturers specifications at this time. I recommend you have them re-inspected in 6 months." In the SACs I have worked in this happens as often as not. Keep in mind , the addage "No news is good news." You always hear the bad press, rarely the good press. I'm not saying it doesn't happen, because it is an industry wide problem, not just a Sears problem. As long as you have a pay scale that is commissioned on repairs it will be a problem. And I'm not defending SAC, Sears, or their practices. I have my own issues with Sears. But to say it is happening in nearly all the Sears Auto Centers is probably slightly in error, since we have no way of knowing whether it is or not. |
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